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NHANCE NOW

Conversational Platform for Customer Experience

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NHANCE NOW is a conversational platform for building bots and virtual agents that handle customer support, commerce, and banking and insurance services. It provides a control centre, described as the Conversational Business Cloud, for managing digital customer interactions across channels including WhatsApp, Facebook Messenger, Instagram, web, smart speakers, and iOS/Android apps.

Core components include a Messaging Bot, Voice Bot, Digital Experience Card, and Security, with REST APIs and a third-party application library for integration with existing systems. The platform offers a Bot Designer, Bot Configuration Manager, campaign and notification managers, NLP and advanced NLP, analytics and reporting, service ticket management, and an Experts Marketplace for bot design and conversation flow assistance. Security features include TLS encryption, data hosting on audited cloud infrastructure, audit logs, and IP whitelisting.

It is aimed at mid-market and enterprise businesses across sectors such as banking, insurance, commerce, automotive, healthcare, and hiring. Packaging is offered in Basic, Pro, Advanced, and Premium editions with differing channel support, integrations, languages, storage, and support levels; a free custom demo is available.

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