Hubtype
AI agents for WhatsApp and business messaging
Hubtype is a conversational CX platform for designing, deploying and managing AI agents across WhatsApp, Instagram, Messenger and webchat. It addresses the operational challenges of high-volume customer conversations, including wait times, repeated context across channels, and support teams overwhelmed by routine queries. Conversations can be handled by bots or human agents, with agent handover that preserves full context and history.
The platform includes a no-code Flow Builder for designing conversational journeys, a centralized Helpdesk, and an Analytics suite. Front-facing AI Agents cover Sales, Customer Service and Marketing, while internal team agents include Copilot, Data Capture, QA and Analytics, coordinated by an AI Agent Orchestrator. Features include asynchronous support, graphical elements and webviews, and AI automation of repetitive tasks. It integrates with existing systems such as CRM, helpdesk, analytics and AI tools, including Salesforce, Zendesk, Contentful, Google Analytics, Genesys and Dialogflow.
Hubtype is aimed at companies with high conversation volume, including regulated industries such as banking, insurance and airlines. The pages describe an enterprise-ready platform with end-to-end encryption, secure SSL webhooks and ISO 27001 certification. Contact is made through a demo request or sales conversation; no free plan, trial or pricing details are stated.
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