Respond.io
AI-powered customer conversation platform unifying messaging channels, calls and email
Respond.io is a customer conversation platform for mid-market B2C businesses that brings customer communication from instant messaging, web chat, calls and email into a single team inbox. It addresses the problem of scattered responses, missed messages and dropped leads when customers switch channels or when inbound enquiries scale, keeping conversations and customer context in one place.
The platform includes AI Agents that answer enquiries, qualify leads, route conversations, recommend products and manage bookings, alongside native lead management, smart routing, broadcasts, renewal reminders and CSAT surveys. It connects with messaging channels including WhatsApp Business Calling API, VoIP calls, Facebook Messenger and Messenger Calls, Instagram, TikTok messaging and custom channels, plus CRM integrations such as HubSpot and Salesforce, Google Workspace, Google Calendar, Calendly, Cal.com, Zapier, n8n and an MCP Server for AI assistants. A mobile app is also available.
Respond.io is aimed at mid-market B2C businesses handling high-volume customer conversations, including retail, education, healthcare, professional services, automotive and travel. It is offered in Starter, Growth and Advanced editions, with some integrations available only on higher tiers. A free trial is available, and the homepage also offers an interactive product tour without sign-up.
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