ITOC360
AI-first incident management platform that routes alerts to on-call engineers
ITOC360 is an incident orchestration platform for IT operations, SRE, and DevOps teams. It collects alerts from monitoring tools, groups duplicates using AI correlation based on labels, resources, and timestamps, and routes each incident to the on-call engineer. If an incident goes unacknowledged, automated escalation moves it forward through the configured policy. The platform also supports migration from tools such as Opsgenie and PagerDuty, with schedules, escalation policies, alert sources, and routing rules imported automatically.
Core capabilities include on-call scheduling with timezone-aware calendars, custom shift overrides, holiday rotations, and backup schedules; alert management with customizable rules and routing by service, team, or severity; and incident response with shared timelines capturing notifications, acknowledgements, escalations, and actions. Notifications can be delivered via voice calls, SMS, push alerts, Slack, Microsoft Teams, WhatsApp, Telegram, email, and custom webhooks. ChatOps features allow responders to acknowledge, escalate, reassign, resolve, trigger runbooks, and create Jira or ServiceNow tickets directly from Slack or Teams threads. Automated runbooks can be triggered via webhooks, AWS Lambda, or Jenkins and GitHub Actions. The platform offers 59 native integrations across monitoring, observability, APM, logging, cloud, security, CI/CD, automation, ticketing, and communication categories, including Datadog, Prometheus, Grafana, CloudWatch, Azure Monitor, Jira, and GitHub. A mobile app supports incident response away from a workstation. ITOC360 offers a free forever plan that includes SMS and voice alerts, with paid plans covering all core features. European data residency is available as an option.
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