incident.io
AI software reliability platform
incident.io is a software reliability platform from Pineapple Technology Ltd that brings on-call scheduling, incident investigations, incident response, and status pages into one system. It is designed to help teams coordinate around production incidents, reduce the manual work involved in responding to them, and keep customers informed while an incident is being resolved.
The platform includes On-call, Investigations, Response, and Status Pages modules, with an incident.io agent available across Slack, Microsoft Teams, mobile, and desktop. Investigations uses agentic root cause analysis to scan signals and produce structured hypotheses, while Response supports role assignment, workflow automation, and AI-assisted call transcription. Nexus is a production intelligence model that builds context from incidents, systems, and team knowledge. Integrations cover issue tracking tools such as Jira, Linear, GitHub, and Asana; alerting and paging sources including Datadog, PagerDuty, Prometheus, and Grafana; service catalogs like Backstage and Cortex; and video, document, and HR systems. Security measures include SOC 2 Type I & II compliance, GDPR compliance, AES-256 encryption, and annual third-party penetration testing.
incident.io is aimed at engineering and reliability teams that need structured incident management. A free Basic plan covers single-team on-call, a status page, and core incident automation on Slack or Microsoft Teams. Paid editions add multi-team on-call, alerting, and workflows, with pricing based on per-user monthly rates and an annual discount option.
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