InputKit
The customer experience management software used by more than 2,000 companies to improve t
InputKit is a customer feedback platform that helps businesses collect, track, and act on customer satisfaction data. It solves the problem of managing customer experience across multiple channels by automating follow-ups and centralizing feedback, allowing companies to catch dissatisfaction early and improve their online reputation.
The platform includes modules for collecting feedback via email, SMS, or WhatsApp, triggered by integrations with business tools. It features a dashboard for tracking CSAT, NPS, and trends, a reputation management module for Google, Facebook, and Capterra reviews, and an AI Coach that generates a daily priority list from feedback. The platform also offers alerts for dissatisfied customers and tools for employee performance reporting.
InputKit is designed for B2B and B2C companies across industries such as dental clinics, restaurants, retail, and hotels. Pricing is custom and billed annually, with optional modules for employee experience, SMS, and multi-location management. The base plan includes personalized questionnaires, integrations, NPS solution, review collection, and a review response generator. No free plan or trial is mentioned.
12 alternatives to InputKit
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