Refiner

In-app survey and customer feedback software for SaaS, fintech, and marketplace teams

Refiner is customer feedback software for SaaS, fintech, and marketplace teams, specializing in contextual in-app and mobile surveys. It lets teams launch surveys inside web apps, mobile apps, email, and via shareable links, with responses flowing into dashboards rather than spreadsheets.

Surveys can be delivered through JavaScript, GTM, or NPM for web, native SDKs for iOS, Android, React Native, and Flutter for mobile, and email with the first question embedded. Dashboards include NPS, CSAT, and CES charts with trend lines, response segmentation by user attributes, filters, and AI auto-tagging of open text, plus AI translation. Brand customization, advanced targeting based on events, pages, or user traits, conditional logic, and A/B testing are available. Responses can sync bi-directionally with Segment and RudderStack, and be pushed to tools such as Amplitude, Mixpanel, HubSpot, and Salesforce, with Slack and Teams alerts. A REST API, webhooks, and an MCP server support integration with Claude and ChatGPT.

Refiner is aimed at product-led teams, including product, marketing, customer success, and sales functions. It offers a free plan with unlimited responses on paid plans and no credit card required to sign up.

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