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Helpshift

AI-native player engagement platform for games combining technology, AI, and human expert

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Helpshift is a player engagement platform for game studios that brings in-game support, engagement, trust & safety, and community management onto a single foundation. It combines in-game SDKs, AI agents, and human services to handle player interactions across mobile, PC, web, console, and Discord channels, keeping player context unified rather than split across separate tools.

Core capabilities include in-game support SDKs for iOS, Android, PC, and web, console handoff via QR code and links, and Discord support and moderation bots. AI features include CARE AI agentic resolution, an AI Agent Copilot, smart routing, built-in multilingual translation, and AI Analytics for natural-language insight exploration. Trust & Safety covers AI-driven detection of toxicity and harassment with policy enforcement workflows, while Community provides sentiment analysis, topic tracking, and Discord tooling. The platform supports Unity, Unreal Engine, Cocos, Xamarin, React Native, and native frameworks, and offers standard and custom analytics dashboards.

Helpshift is aimed at game studios managing player support and community operations at scale. It pairs technology and AI with gaming-specialized human services for VIP outreach, content moderation, and community management. Security practices include ISO27001, SOC 2 Type 2, and HIPAA assessments, with support for GDPR, CCPA, and COPPA obligations. Packaging details such as plans, trials, or editions are not specified on these pages; contact is via a demo request.

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