GuestCentric
Drive more direct bookings for your hotel
GuestCentric is a platform designed for independent hotels to manage their entire online business in one place, called HyperCommerce. It solves the problem of hotels relying on online travel agencies that take high commissions by helping them win more direct bookings through their own website. The platform combines a hotel website, booking engine, online distribution, payments, and marketing into a single system, eliminating the need for multiple separate vendors.
Key capabilities include a conversion-first hotel website builder that is mobile-optimized and SEO-ready, a booking engine with smart upsells and personalised offers, and real-time distribution sync across global channels to prevent overbookings. The platform features an AI sales assistant named Melissa that greets visitors, answers questions in any language, and recommends rooms to drive bookings. It also offers a done-for-you service called GuestCentric Lab that handles SEO, campaigns, and content. HyperCommerce integrates with leading property management systems, central reservation systems, revenue management systems, channel managers, and payment providers.
GuestCentric is built for independent hotels and small hotel groups. The website does not specify a free plan, trial, or detailed pricing structure such as seat-based or usage-based packaging, but it offers a demo and positions its service as a partner that guides hotels through onboarding and ongoing support.
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