ChargeAutomation
Guest Experience Software for Property Managers & Hotels
ChargeAutomation is a digital guest journey platform for hotels and vacation rentals that brings online check-in, ID verification, e-signatures, rental agreements, payments, security deposits, upsells, and guidebooks into a single connected flow. Guests complete these steps through a pre-arrival link by email, SMS, or QR code, with no app download required, and access codes can be released automatically once every step is confirmed.
The platform includes a branded guest portal and digital guidebook, smart lock access code management, payment links, pre-authorization holds, staff tipping pages, and automated authority reporting for guest registration. It connects with 50+ property management systems, 130+ payment gateways, and smart lock providers, and supports biometric ID verification, chargeback fraud protection, and rules customized by booking source or property. Integrations include Zapier, API access, and white-label options.
ChargeAutomation is built for property managers, hotels, and vacation rental operators. It is packaged in Basic, Essentials, Professional, and Enterprise editions, with a free Basic plan and a free trial on paid plans. Paid editions are priced per property per month, with monthly or annual billing, and include transaction-based processing and upsell fees that vary by tier. Seat limits, storage, and feature access scale with the edition.
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