Dimensions
Communication intelligence built for the Channel.
Dimensions is a white-label communication analytics platform designed for Channel partners such as MSPs, resellers, and service providers. It solves the problem of limited visibility into call and contact centre data by ingesting information from UC and voice platforms, then transforming it into actionable insights that help businesses improve performance and customer experience.
The platform offers real-time dashboards, wallboards, alerts, queue management, agent analytics, and historical reporting. It includes predictive views and an intelligence layer that identifies patterns and sentiment. Dimensions integrates with platforms including 3CX, 2600Hz Kazoo, 2600Hz Open Source, Microsoft Teams, SIP Engines, and Wildix. It is delivered as a SaaS platform and is white-label ready, allowing partners to brand portals and dashboards as their own.
Dimensions is built exclusively for the Channel and does not sell directly to end customers. It is packaged as a white-label SaaS solution, with support for SMB, enterprise, and contact centre environments. The pages do not specify a free plan, trial, or detailed pricing model.
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