Skip to content
whatismyalternative

Five9

Cloud contact center / CCaaS platform

Visit Five9

Five9 is a cloud contact center platform, founded in 2001, that helps organizations manage customer interactions across voice, chat, email, SMS/MMS and social messaging. It addresses the complexity of running a contact center by unifying channels, routing, self-service and agent tooling in one system, with AI features such as virtual agents, agent assist, AI summaries and live transcription.

Key capabilities include IVR and intelligent virtual agent self-service, skills-based routing, digital engagement workflows, an agent desktop with full customer context, CRM integrations with leading solutions, unified communications integrations for engaging subject matter experts, and AI-driven agent assist. The platform offers open APIs, a system status portal, 24x7x365 network monitoring, and a service level agreement of 99.999% for the VCC platform.

Five9 serves enterprise, mid-market and SMB contact centers. Customers choose from five preconfigured bundles — Digital, Core, Plus, Pro and Enterprise — with options to add CRM and unified communications integrations. Pricing details are available by contacting the vendor.

12 alternatives to Five9

Ranked by how well each tool replaces Five9: shared features, audience, price and popularity.

  1. Genesys

    The agentic AI CX platform for the enterprise

    Covers 5 of 15 key features and starts cheaper.

    67 out of 100 match$75/mo

  2. Avaya

    Enterprise CX orchestration with open AI and data

    Covers 5 of 15 key features.

    67 out of 100 match—

  3. 3CX

    Enterprise phone system with integrated AI at an unbeatable price

    Covers 6 of 15 key features.

    66 out of 100 matchContact sales

  4. Aircall

    A cloud communications platform for voice, messaging, and AI agents.

    Covers 4 of 15 key features and starts cheaper.

    65 out of 100 match$30/mo

  5. CloudTalk

    AI business phone system for sales and support.

    Covers 2 of 15 key features and starts cheaper.

    65 out of 100 match$21/mo

  6. PrimeVox

    Business VoIP with AI answering, SMS, and digital fax.

    Covers 4 of 15 key features and starts cheaper.

    65 out of 100 match$9.95/mo

  7. Vonage Business Communications

    Business Phone, VoIP, Communication APIs, Contact Center

    Covers 3 of 15 key features.

    64 out of 100 match—

  8. Voximplant

    Bridging AI innovation and production-ready communications

    Covers 2 of 15 key features and has a free plan.

    Free plan
    64 out of 100 matchUsage-based

  9. Voiso

    AI contact center software: every interaction, a human connection.

    Covers 0 of 15 key features and starts cheaper.

    64 out of 100 match$30/mo

  10. 8x8

    Cloud communications platform for business phone and contact center.

    Covers 0 of 15 key features.

    64 out of 100 match—

  11. Bright Pattern

    Omnichannel contact center software covering voice, email, chat, SMS, MMS and messengers,

    Covers 7 of 15 key features.

    63 out of 100 matchContact sales

  12. Dialfire

    Cloud Call Center Software

    Covers 2 of 15 key features and has a free plan.

    Free plan
    63 out of 100 matchUsage-based