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DataEQ

Turn unstructured customer data into real-time knowledge.

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Founded in 2007 and originating in social media monitoring, DataEQ now delivers data intelligence solutions to organisations across Europe, the Middle East and Africa, with stated industry expertise in financial services, telecoms and retail. The platform applies labels such as sentiment, topics, finfluencer, conduct risk, journey, channels, priority and vulnerability to give unstructured data meaning. Solutions are grouped by team: marketing, risk & compliance, customer experience and customer service. Named products include Analyse (insights and analytics for monitoring, measuring and benchmarking customer experience performance), Engage (social customer service platform for responding to opportunities, risks and service requests in real time) and Publish (content management tool for planning, scheduling and distributing content across channels). An AI Agent processes incoming social interactions in real time, deciding what to respond to, what to escalate and what needs human input.

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