zenloop

zenloop is a SaaS customer experience platform for collecting feedback through surveys across multiple channels, analyzing responses with AI, and triggering follow-up actions. It supports NPS, CSAT and CES measurement, automated topic clustering and sentiment analysis, and workflows to win back dissatisfied customers or involve promoters in advocacy. The platform also monitors reviews on external rating portals.

Capabilities include multi-channel survey design, automated text and sentiment analysis, topic clustering, dashboards and reports, and action workflows. Integrations cover Freshdesk, Inxmail, Magento, Salesforce, Shopify, Shopware, Slack, Webhooks, WooCommerce and Emarsys, with API access available in higher tiers. Additional modules address innovation management, closing the loop with customers, and sharing results internally.

zenloop is aimed at businesses of varying sizes, from SMBs to large enterprises with complex customer journeys. Pricing is organized into three editions — Start, Grow and Lead — each with a set number of included responses, teams and users, with unlimited surveys and users across all tiers. Additional seats can be added at no extra cost, and individualized pricing plans are available. A free consultation is offered rather than a self-serve trial.