Cobrowse.io
Collaboratively browse and navigate your digital channels with your customers in real time
Cobrowse.io is a co-browsing technology add-on for contact centers that lets human and AI agents see and navigate customer screens in real time across web, iOS, and Android. It addresses the challenge of supporting customers during critical moments by giving agents visual context to diagnose and resolve issues, including on third-party websites, PDFs, and through mobile camera sharing.
The platform offers universal co-browsing across mobile apps, third-party sites, and PDFs without requiring downloads or plugins. It supports session initiation via SMS, deep links, six-digit codes, and SmartConnect buttons, and integrates with CRMs, contact centers, and agent desktops. AI agents can access visual intelligence, drawing, annotations, and pointers for step-by-step guidance. Security features include granular data redaction, audit logging, consent prompts, and optional session recordings. Deployment options include cloud, self-hosted, and on-premise environments.
Cobrowse.io is designed for contact centers and customer support teams, including those in regulated industries. Pricing is based on named agents, with plans covering web co-browsing and web plus mobile apps. Custom enterprise pricing is available for large agent counts, alternate licensing, enablement services, 24/7 incident response, and self-hosting. A free technical evaluation or proof-of-concept is offered.
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