JivoChat
All-in-one solution for customer service
JivoChat is an omnichannel customer service platform that brings live chat, social media, messengers, email, and phone calls into a single workspace, so teams can respond to customers from their preferred channel. It also centralizes contact data and conversation history to support consistent service.
Core capabilities include live chat with proactive invitations and visitor monitoring, chatbots for FAQs and contact collection, an AI Agent for automated responses, and an AI assistant for drafting replies. Integrations cover WhatsApp, Instagram, Facebook, Telegram, Apple Business Chat, and email, plus Telephony Plus, video calls, Jivo Marketing, and JivoChat CRM. An API, JavaScript API, and webhooks allow connection to CRM, CMS, and other business tools. Reporting covers agent activity, response times, customer feedback, and lead sources. Apps are available for Windows, Mac, Linux, Android, iOS, and web browsers.
JivoChat is packaged as a free plan covering up to two agents, alongside Basic, Professional, and Enterprise editions priced per agent, with a 14-day trial of Professional. Add-ons such as WhatsApp, video calls, Telephony Plus, Jivo Marketing, AI assistant, and AI Agent are billed separately.
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