Clickatell
AI-powered chat commerce platform for messaging channels, automation, live agents, and in-
Clickatell is a chat commerce platform that enables businesses to connect, interact, and transact with customers through messaging channels. It addresses the need for brands to meet customers in their preferred chat apps, moving beyond traditional phone and email to drive engagement and streamline service and commerce within conversations.
The platform includes modules for broadcasts, workflow automation, AI-powered chatbots, live agent support, and in-channel payments. Its Chat Flow tool offers drag-and-drop workflow creation, multi-channel deployment across SMS, WhatsApp, and USSD, and integration with existing business systems. Additional capabilities include a unified inbox for live agents, secure payment processing, and AI assistants built on large language models.
Clickatell serves large global consumer brands in banking, telecoms, insurance, airline, logistics, and retail. The platform is offered in packages named Interact and Transact, with no limit on the number of users per account. Pricing details are not provided on the pages, and no free plan or trial is mentioned.
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