CallGear
Business communication platform for voice and text management
CallGear is a cloud-based business phone system that brings voice calls, chats, WhatsApp, and web inquiries into a single workspace. It addresses the problem of fragmented customer communication by combining call tracking, reporting, and lead capture with integrations for CRM, advertising platforms, and analytics tools.
Core capabilities include a virtual PBX with call recording, voice menus (IVR), call scenarios, queue management, voicemail, and responsible or preferred agent routing. Speech analytics provides call transcripts and keyword tagging, while inbound analytics covers call tracking, form tracking, tagging, and SmartScoring. Text communications include operator and supervisor workspaces, omnichannel integration with WhatsApp and Telegram, chat analytics, and a web chat bot. Lead generation tools include callbacks for missed calls, webform auto callbacks, a lead generator, and a callback widget. Integrations are available with Kommo, Bitrix24, HubSpot, Zapier, Pipedrive, Zoho, Leadsquared, Facebook Ads, and Google Ads, plus an API for custom connections.
CallGear is aimed at startups and established businesses, including sales, marketing, and customer service teams. Pricing is organized by region and by solution type, including virtual telephony, an OMNI solution combining vPBX and text, text communications, and inbound analytics. Plans are seat-based, with tiers offering different user license counts, and additional charges apply for extra licenses, numbers, DialOut lines, group call lines, omnichannel widgets, inbound analytics, and speech analytics. An account setup fee applies, and hardware rental is listed for some regions.
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