Birdie Screen Recording
Screen recording tool that lets support teams request customer screen recordings with the
Birdie is a support tool that lets agents send customers a secure link to record their screen, so the recording returns to the ticket along with repro steps, browser specs, console logs, and network data. Customers need no installation, download, or account, which reduces back-and-forth when investigating issues that are hard to reproduce.
Recordings can be requested from tickets, ticket forms, or AI support bots, and Birdie integrates with helpdesks and issue trackers including Intercom, Zendesk, Salesforce, Freshdesk, Front, HubSpot, Pylon, Plain, Crisp, Jira, and Help Scout. It also offers AI summaries, transcripts and captions, an MCP server and CLI, webhooks, an API, and a Web SDK. Security controls include SAML SSO, SCIM, audit logs, data masking, custom retention, and storage on Birdie's infrastructure or your own cloud.
Pricing is based on the size of the support team rather than seats, with a free plan, a Pro edition with a trial, and an Enterprise edition. Team recordings for internal how-to videos are included on every plan.
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