BIK
Agentic AI CRM for Smarter eCommerce Growth
BIK is an agentic AI CRM for ecommerce that brings marketing and customer support into a single platform, addressing the disconnect between the two functions. It combines AI commerce agents with campaigns, a helpdesk, gamification and a multi-channel CRM, covering acquisition, retention and support workflows.
The platform includes more than 100 pre-built AI commerce agents across retention, acquisition and support, or users can build their own agent by defining a goal, success criteria and instructions. Named modules include Agentic Acquisition, Agentic Retention, AI Order Management, AI Helpdesk, Agentic Gamification, Agentic CDP, Advanced Analytics, Agent Studio, Manifest AI and AI Campaign. AI features in the helpdesk cover summaries, translation, replies and intent classification, with Instagram AI handling classification and product recommendations integrated with Shopify. Gamification widgets such as spin the wheel and scratch card can be added to Shopify and non-Shopify websites, with performance tracking for visits, clicks, rewards, leads and conversions. The platform is an open API system supporting webhooks and REST API blocks for connecting other apps.
BIK is aimed at ecommerce brands, from DTC businesses to enterprises, that want to manage marketing and support together. The gamification module offers a free starting option, and the platform provides a demo booking route; specific plan tiers and pricing structures are not detailed on these pages.
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