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Vocalcom

AI-powered cloud contact center platform

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Vocalcom is an AI-native contact center platform that brings AI agents, human agents and business systems together to handle customer interactions across voice, WhatsApp, email, SMS, RCS, video, social media and other channels. It supports deployment in cloud, on-premises or hybrid models, and centralizes conversations in a single collaborative inbox so teams can manage service, sales and collections processes.

The platform includes modules such as Predictive Dialer, Debt Collection Dialer, CX Automation, BI & Analytics, AI Workforce, AI Agent Assist, AI Trust & Governance, AI Quality Monitoring and a Debt Collection AI Agent. It offers WhatsApp Business Calling with verified calls, biometric agent authentication, AI call summaries, real-time KPI monitoring, and integrations with business applications. AI features include automatic quality evaluation against regulatory policies, supervisor oversight before sensitive AI actions, and traceability of AI decisions.

Vocalcom is aimed at contact center operations across industries including banking, insurance, healthcare, travel, BPO, retail, telecommunications and energy. The platform is available in multiple editions and deployment models; pricing is provided on request through a demo or custom quote.

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