Userfeel
Usability testing with real users, with AI-assisted insights and a global tester panel.
Userfeel is a remote usability testing and user survey platform that helps product, design, and research teams observe how real people interact with their products. It supports unmoderated and moderated tests, card sorting, tree testing, and surveys, with recorded sessions that teams can review to identify friction, hesitation, and usability issues. The platform was founded in 2010 by the team at Netstudio, originally to address the challenge of finding Greek-speaking participants for remote testing.
Key capabilities include a panel of over 1 million testers available in more than 40 languages, demographic filtering, unlimited screener questions, bring-your-own-participant support, and reusable user lists. Study setup covers tasks, prompts, ratings, and questions across desktop, mobile, tablet, and app contexts. AI features include an AI Assistant for drafting scenarios and study structure, AI Session Summary, AI Sentiment Analysis, Smart Recommendations, and voice transcription with searchable time-stamped transcripts. Reporting tools include highlight videos, video-anchored notes, SUS ratings, and team collaboration with admin and viewer roles.
Userfeel is designed for product teams, agencies, and ecommerce brands running continuous or one-off research. It offers a free starter account with limited monthly credits, plus paid editions—Solo, Team, Scale Enterprise, and Custom—billed annually with credit-based usage. Credits cover panel recruitment or bring-your-own participants, and plans vary by testing methods, AI analysis depth, admin seats, and support level.
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