Userback
User feedback software for product teams
Userback is a user feedback platform for product teams that centralizes feedback collected through an in-app widget, browser extension, surveys, a feature portal, email, and a REST API. It addresses the problem of feedback being scattered across support inboxes, Slack threads, and project tools by bringing submissions into a single inbox with context attached.
Key capabilities include annotated screenshots, video recordings, console logs, session replay, user identification, and user segmentation. AI features include auto-categorization, recurring theme and sentiment insights, and similar feedback detection. Integrations cover Jira, GitHub, GitLab, Azure DevOps, Linear, ClickUp, Trello, Asana, Monday.com, Basecamp, Teamwork, Wrike, Notion, Slack, Microsoft Teams, Intercom, Zendesk, webhooks, REST API, Zapier, WordPress, and MCP-compatible AI coding tools such as Claude, ChatGPT, and Cursor. The platform supports NPS, CSAT, and CES surveys, a public feature portal with voting and roadmap visibility, and two-way sync with project management tools.
Userback is aimed at product teams, from early-stage startups to established SaaS companies, including product managers, developers, and support teams. It offers a free plan with no credit card required, a free demo, and a free trial. The platform is GDPR compliant and SOC 2 Type II compliant, with encryption in transit and at rest.
12 alternatives to Userback
Ranked by how well each tool replaces Userback: shared features, audience, price and popularity.
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