Thematic
Customer intelligence layer for enterprise CX teams, turning unstructured feedback into AI
Thematic is a customer intelligence platform that brings together surveys, support tickets, call transcripts, app reviews, CRM notes and social data into a single view of customer feedback. It addresses the problem of fragmented, unstructured feedback by building themes directly from what customers said, with each theme traceable back to the original comments, so teams can verify the analysis behind an insight.
The platform includes the Thematic Theming Agent for surfacing themes from customer language, the Thematic Scoring Agent for generating predicted NPS, churn propensity and effort scores from unstructured feedback, and a Theme Editor for validating and refining AI analysis. Thematic Predictive Actions route insights to other tools as tickets, alerts and dashboard updates, with open architecture for AI agent workflows. Ingestion includes PII redaction and language translation, alongside role-based access, audit logs, and SOC 2 Type II, GDPR and CCPA compliance.
Thematic is built for enterprise CX, research and product teams working across multiple feedback channels. Implementations are described as going live within days without taxonomy rebuilds or a professional services engagement, with a dedicated specialist from day one. The pages reference a pricing page but do not state plan names, editions or billing models.
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