Smartlook

Smartlook is a digital experience analytics tool for websites and mobile apps that combines session recordings with event-based analytics. It helps teams identify where users drop off, what causes crashes, and how visitors navigate a site or app. Following its acquisition by Cisco, Smartlook is winding down as a standalone product, with its capabilities moving into Digital Experience Analytics within the Splunk Observability Cloud.

Core modules include session recordings with advanced filtering, event tracking, funnels with linked drop-off recordings, heatmaps, behavior flows, and crash reports. Events can also be used as filters within recordings. The successor platform adds AI-powered trend and anomaly detection, a redesigned segmentation engine, and integration with Real User Monitoring and Synthetics.

Smartlook is packaged with a free plan alongside paid subscriptions, with no new sales after 31 May 2026 and no renewals after 31 August 2026. Existing paid subscriptions end by 31 August 2027, after which the free plan remains available until the platform is decommissioned on 30 September 2027. Data can be exported via REST APIs before that date, as historical data will not migrate to Splunk.