Glassbox (SessionCam)

Glassbox is a digital experience intelligence platform that automatically captures interactions across websites and mobile apps, helping teams investigate user behavior, technical performance and conversion issues. It supports real-time, ad hoc and retroactive analysis of session data, with a shared view of the customer journey for cross-team collaboration.

The platform includes Session Replay, Customer Journey Analysis, Interaction Maps and Heatmaps, Funnel Analysis, Performance Analytics, Struggle and Error Analysis, Product Analytics, Voice of the Silent, the Glassbox Insights Assistant, Digital Record Keeping, and Mobile App Analytics. It offers tagless data capture, automatic PII masking, fraud detection and searchable session records for compliance workflows. Native integrations and an open API connect with web analytics, APM, tag management, VoC, A/B testing and personalization tools, including Adobe Analytics, Google Analytics 4, New Relic, Splunk, Qualtrics and Optimizely. Deployment is available in multi- or single-tenant cloud or on-premises.

Glassbox is aimed at organizations managing data-sensitive digital channels, including financial services, with add-on solutions for fraud, accessibility and call center use cases. It is packaged in three editions — Production Operation, Marketing/Business and Product — differentiated by session replay coverage, monthly session volume, retention periods, mobile support and included modules. Pricing is based on the selected package, data retention period and session volume, with unlimited users on higher tiers.