Slaask

Slaask is a customer messaging and live chat application built for Slack. Each conversation with a lead or customer opens as a dedicated Slack channel, allowing a team to handle pre-sales inquiries, support requests, bug reports, and feature requests from a single workspace. It aims to unify communication from a website widget, Facebook, Twitter, and mobile apps into one shared control center.

Features include a customizable website widget with pre-chat questions, canned responses, surveys, video chat and screensharing, file sharing, and multilingual support. A customizable chatbot can be configured for automated interaction, alongside scheduling, conversation flows, and analytics covering team performance. Slaask integrates with tools across CRM, ticketing, email, payment, project management, and analytics categories, including Zapier, Salesforce, HubSpot, Zendesk, Jira, Mixpanel, and Google Analytics, with SDKs for iOS and Android.

Slaask is offered in four editions—Standard, Plus, Pro, and Enterprise—with a 14-day free trial. Higher tiers add features such as multilingual support, the sales assistant bot, marketing automation, white labeling, additional brand coverage, and an account manager with a service-level agreement. Plans include unlimited conversations and team members, and Slaask works with both free and paid Slack plans.