Social Intents
AI agents answer instantly, your team steps in when it matters. Website chat, WhatsApp, S,
Social Intents is a live chat and AI chatbot platform that combines automated customer support with human help desk workflows. It brings website chat, email, WhatsApp, SMS, and Messenger conversations into one inbox, while AI agents handle routine questions, qualify leads, and provide support. Human teammates can respond directly from Microsoft Teams, Slack, or Google Chat, and conversations can be converted into help desk tickets with status, assignment, and email follow-up.
Key capabilities include AI Actions that look up orders, book meetings, capture leads, and trigger custom workflows; AI training from a website URL or uploaded documents; model selection across ChatGPT, Claude, and Gemini; multilingual support; and analytics on resolution rates, response times, sentiment, and AI handoffs. Integrations cover Teams, Slack, Google Chat, Zoom, WhatsApp, SMS, CRM, Zapier, WordPress, and Shopify, with a developer API available on all plans.
The platform is aimed at support, sales, and lead-generation teams across ecommerce, software, higher education, and finance. It is packaged as a 14-day free trial with no credit card required, followed by Lite, Starter, Basic, Pro, and Business plans with varying conversation limits, chat widgets, domains, and seats. Basic and higher plans include unlimited seats, while Starter includes four seats. Annual billing is available, and an Agency Plan and Enterprise pricing are offered separately.
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