BotSpace
AI-first customer engagement platform for WhatsApp and Instagram
BotSpace is a customer engagement platform for WhatsApp and Instagram that brings conversations, leads, and sales into a single workspace. It handles repetitive work such as answering common questions, routing queries, and managing conversations so teams can focus on customer interactions.
Core capabilities include a shared team inbox, broadcasting, contact management, workflows, drip campaigns, WhatsApp catalogs, payments, forms, one-time passwords, and ads that click to WhatsApp. On Instagram, it handles DMs, comments, story and reel mentions, and live interactions. AI features include the Rex AI agent, AI copilot, AI assist, summarization, generated CSAT, intent detection, and sentiment analysis. Integrations cover Shopify, HubSpot, Zoho CRM, Google Sheets, Razorpay, Zapier, Make, and Meta Ads, alongside APIs and webhooks.
BotSpace is aimed at brands, creators, eCommerce businesses, and agencies. It is packaged as a Free plan with limited seats and workflows, a Pro plan with additional seats, AI agent, and copilot access, and a custom Premium plan with unlimited seats and workflows. Pro plans are billed based on engaged contacts, with add-ons for the Rex AI agent, AI copilot, AI Insights, and additional channels.
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