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SigmaMind AI

Voice AI platform for contact centers

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SigmaMind AI is a voice and chat AI platform for building, testing, and deploying conversational agents that handle inbound and outbound calls on existing telephony infrastructure. It is designed for call centers and business teams that need to manage high call volumes, qualify leads, answer support questions, book appointments, and route conversations to human agents without replacing their current dialer, CRM, or contact center systems.

The platform includes an Agent Builder for designing voice agents, a Playground for testing conversations before deployment, an App Library of ready-made agent templates, and Analytics for tracking calls, transcripts, recordings, and performance in real time. Agents can connect to apps such as Shopify and Zendesk, integrate with dialers including VICIDial, Convoso, Five9, and Genesys, and support escalation and transfer logic with full call context. The platform also offers automated call scoring, live supervisor monitoring, and support for voice, chat, and email channels.

SigmaMind AI is aimed at developers, consultants, BPOs, and enterprise teams across industries including insurance, financial services, healthcare, telecom, retail, and home services. Pricing is usage-based, with separate rates for voice and chat agents, and an Enterprise edition with custom volume-based pricing, advanced reporting, SOC2, SSO, HIPAA compliance, and priority support.

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