Roxels
An AI expert beside every user
Roxels is an AI agent trained on a company's product that observes the user's screen with permission and guides them through the task in front of them, responding in the user's own words and language. It is designed to reduce the wait for human support when users get stuck, covering processes, settings, and approved answers, and it records each session so teams can review what was asked and answered.
It can be embedded inside a product or shared via a browser link, and supports white-labelling with the customer's logo, colors, voice, and domain. Training sources include the live product, codebase, documentation, SOPs, help center, product videos, screenshots, and internal notes, with escalation rules controlling when a person is brought in. The agent handles form completion, integration setup, in-product guidance, and hand-off, and can guide step by step or act on the user's behalf.
Roxels is aimed at teams supporting their own users inside a product. A free trial is offered, and pricing is presented through a pricing page; the specific packaging details are not described here.
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