Roark
Test, monitor, and improve voice AI agents with simulation and post-call scoring
Roark is a QA and evaluation platform for voice AI agents, designed to catch failures before launch and monitor them in production. It simulates agents against hundreds of simulated callers and scores production calls on 500+ audio-native metrics covering pronunciation, empathy, compliance, latency, and more, using purpose-built audio models rather than transcript grading alone.
Core capabilities include simulation testing with scenarios and personas, red teaming, load testing, health checks, regression testing, and CI/CD gates across 45 languages and accents. Post-call analysis provides issue tracking, alerts, custom metrics, human review and ground truth, tracing and dashboards, and prompt optimization. It integrates with platforms such as Vapi, Retell, LiveKit, and Pipecat, and offers Node and Python SDKs plus a REST API. A public leaderboard, Roark Live Bench, compares voice model stacks.
Roark is aimed at teams shipping voice AI in industries including healthcare, finance, insurance, and customer support. Pricing is usage-based with no seat licenses: a pay-as-you-go plan with free starting credit, a Team plan with monthly usage included, and an Enterprise plan for large-scale and regulated teams. SOC 2 Type II and HIPAA BAA are available, along with SSO/SAML and role-based access.
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