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RichRelevance

Personalization technology for web, mobile, in-store and email experiences

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RichRelevance is a cloud-based personalization platform for retailers and brands that responds in real time to customer interactions. It addresses the challenge of delivering relevant, individualized experiences across web, mobile, and in-store channels, aiming to create continuity across the customer journey.

The platform includes modules for Personalized Content, Personalized Browse and Navigation, Personalized Recommendations, and Personalized Search, alongside Customer Marketing Tools, Retail Analytics, and a Customer Data Platform. Its platform layer comprises Xen AI (Personalization AI), Personalization-as-a-Service with API-based tools, and Personalization Cloud infrastructure. A Shopify connector is also available.

RichRelevance is aimed at B2C and B2B brands and retailers across verticals including apparel, beauty, grocery, luxury, travel and hospitality, and financial services. It is headquartered in San Francisco with offices globally. Packaging details such as free plans, trials, or seat-based pricing are not specified on these pages; a demo request is offered.

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