Responsr
NPS-based customer satisfaction measurement tool
Responsr is a customer survey platform built around Net Promoter Score (NPS), designed to measure customer satisfaction and surface dissatisfied customers before they leave. It automatically sends short mini-surveys of two to three questions at a frequency you choose, delivering weekly feedback that can be acted on as it arrives.
The platform includes ready-made NPS questions, reports, and templates tailored to specific industries, with benchmarking against your own results and others in the same industry. AI is used across the process, including responding to feedback. Integrations cover systems such as Zendesk, Freshdesk, HubSpot, Fortnox, Startdeliver, and various industry-specific tools for hospitality, restaurants, golf, dental, and fitness, as well as a general option that works from a simple contact list.
Responsr is aimed at companies that want to track customer relationships and experience systematically, with reporting that adapts to B2B or B2C contexts. It is available with a free trial period.
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