Rekindle
Customer win-back and retention platform
Rekindle is a customer win-back platform that identifies customers who have stopped purchasing and helps businesses re-engage them. It scores a customer list based on recency and frequency of purchase, drafts personalised messages using AI for review, and sends them via email or WhatsApp. The platform also includes a recovery estimate calculator, scheduled sends, and Google Sheets sync for automatic daily updates.
Key capabilities include customer scoring, AI message drafting with review before sending, bulk and scheduled sends, engagement reminders, churn early warning, smart campaign suggestions, and insights on score trends. It supports importing customer lists from spreadsheets and connecting Google Sheets, with WhatsApp Business account connection available across all plans. The platform is designed for small Shopify stores and businesses with customer lists, particularly in South Africa and Africa.
Rekindle offers a 30-day free trial with no credit card required. It is available in three editions: Starter, Growth, and Scale, each with different customer limits, AI message allowances, and feature sets. Scale includes unlimited customers and AI messages, with custom scoring rules, API and integrations, and team seats listed as coming soon.
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