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Ozonetel

Unified Customer Experience Platform

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Ozonetel is a cloud-based contact center and unified customer experience platform that brings voice and digital channels, conversations, data, workflows, and insights into a single system. It addresses the operational needs of contact centers handling inbound and outbound communication, self-service, agent workflows, and cross-channel customer journeys.

The platform includes inbound and outbound calling, a drag-and-drop IVR designer, skill-based routing and ACD, auto dialers (predictive, power, preview, and IVR dialers), omnichannel routing across WhatsApp, live chat, SMS, and social channels, and CTI integrations with Salesforce, Zendesk, Zoho, Freshdesk, HubSpot, Slack, Shopify, and custom systems via open APIs. AI capabilities include voice bots, chatbots, speech analytics, agent assist, voice of customer, quality audits, call summarization, and knowledge AI. Management tools cover live monitoring, call recording, barge-in/snoop/whisper, and agent dashboards. Security features include SAML/SCIM, role-based access, HIPAA compliance, and ISO 27001:2013/20000-1:2018 certification.

Ozonetel serves businesses ranging from SMBs to large enterprises across industries including insurance, fintech, healthcare, education, real estate, and BPO. Features are distributed across solutions such as Call Center Solution, Sales Dialer, and CX Hub, with some AI features available only in CX Hub. A 7-day free trial is offered.

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