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Offboard

AI-powered retention insights — turn cancellations into customer insights

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Offboard is an AI retention platform for SaaS companies. It replaces the standard cancel button with a magic link that leads to an AI agent. The agent conducts anonymous conversational exit interviews, negotiates save offers (e.g., pause or discount), and automatically applies accepted offers to the billing account. For customers who still leave, structured feedback is pushed to the product team. The platform includes sentiment analysis, top churn reasons, abnormal churn alerts, and Zapier integrations. Pricing is pay-per-interview at $0.99 per completed interview, with no subscription or setup fee.

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