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Marchex

AI-powered conversation intelligence platform that turns customer calls, texts and chats

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Marchex is a conversation intelligence platform that analyzes customer interactions across phone calls, SMS, and AI agent chats to surface insights, alerts, and recommended actions. It helps marketing, sales, and customer experience teams understand customer intent, identify missed opportunities, and improve performance across the customer journey.

The Marchex Engage Platform includes Marchex Portal for metrics, analytics, configurable reporting, and alerts; Marchex Mind+ AI for automated insights and role- and industry-tailored recommendations; customer conversation management with call tracking and dynamic number insertion for attribution; and an API with connectors for CRM, CDP, analytics, and advertising platforms. Additional modules include Conversation Intelligence, Marchex Sonar business text messaging, and Bring Your Own Conversations, which analyzes calls, AI agent chats, and SMS without requiring phone number porting. Industry-specific solutions are available for automotive, home services, healthcare, real estate, and advertising and media.

Marchex is designed for business leaders, marketing teams, sales teams, customer experience teams, and advertising and media partners. The platform is offered through the Marchex Engage Platform, with solutions organized by business function and industry.

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