Issuetrak
Issue tracking and service operations software for regulated teams, deployable on cloud or
Issuetrak is a help desk and service operations platform that captures requests from email, web portals, forms, and the agent desk, then tracks each one through assignment, resolution, and sign-off. It replaces spreadsheets and email threads with a single system of record that can span IT, facilities, customer service, HR, operations, and quality teams, while maintaining one audit trail across departments. The platform is designed for organizations that need structured workflows without requiring ITIL certification.
Core capabilities include custom issue templates and fields, issue linking, workflows with automated routing and escalation, task groups, approvals, scheduled recurring issues, SLAs with breach alerts, custom reporting, dashboards, saved searches, scheduled reports, and CSV/Excel exports. Security features include 55+ granular permissions, private notes, restricted access, complete audit logging, Active Directory and SSO integration, MFA, and single-tenant encrypted databases. Optional add-ons cover branded intake forms, satisfaction surveys, asset management, chat, and work order invoicing. AI features such as issue summarization and note assistance are optional and can be toggled off, with support for bringing your own LLM key.
Issuetrak is aimed at regulated teams in government, healthcare, finance, manufacturing, and education that need deployment flexibility and auditability. It can be deployed in the cloud, on-premises, or in air-gapped environments. Pricing is per agent with unlimited free end users, with core features included on every plan and optional add-ons quoted separately.
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