IllumiChat
AI support that actually knows your store
IllumiChat is an AI customer support agent built for Shopify stores. It connects to a store's product catalog, order data, and customer profiles so the agent can handle product search, order lookup, cart management, and customer profile questions. It also supports ticket creation with SLA tracking and handoff to a human team when an issue needs manual attention.
The agent works across a website widget, Instagram, Messenger, WhatsApp, SMS, and email, with conversations collected in a single inbox. Knowledge can be trained from uploaded documents, website crawling, policy and help center content, Google Drive, and Notion. AI model choice includes Claude, GPT, Gemini, and Grok, and the model can be switched without reconfiguration. Additional integrations cover Shopify Inbox, HubSpot, Jira, Zendesk, GitHub, analytics, and webhooks. Analytics and reporting cover resolution rates, ticket deflection, and channel performance.
IllumiChat is packaged as a free plan with a monthly credit allowance, a Pro plan with a larger credit allowance and additional seats and assistants, and a custom Scale plan for high-volume and multi-brand operations. Pricing is credit-based rather than per-ticket, with monthly and yearly billing options.
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