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eclect (株式会社エクレクト)

CX solution company providing Zendesk implementation, integration and operational support,

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The company positions itself as a CX solution provider covering platform construction and operation, data utilization, AI adoption, and operational efficiency improvements. It also runs a separate business helping global SaaS companies with strategy, content, PR and events for Japan. Services include Zendesk implementation and usage support, integration solutions, multichannel support, data collection and utilization, AI solutions, EC solutions, customer feedback management, security and governance tools, CTI integrations (Biztel, YOMEL, Amazon Connect, RightConnect by KARTE), packaged cloud contact center offerings, CX operation services, help site content creation, and reselling of PagerDuty and WalkMe.

11 alternatives to eclect (株式会社エクレクト)

Ranked by how well each tool replaces eclect (株式会社エクレクト): shared features, audience, price and popularity.

  1. Zendesk

    Customer service software for support teams of any size

    Covers 2 of 15 key features.

    69 out of 100 match$19/mo

  2. Cayzu

    Affordable omnichannel cloud help desk and incident ticketing system for small businesses,

    Covers 13 of 15 key features and has a free plan.

    Free plan
    63 out of 100 match$469/mo

  3. xSellco

    eCommerce software for customer service, repricing, and feedback.

    Covers 5 of 15 key features.

    61 out of 100 matchContact sales

  4. Richpanel

    The helpdesk where AI closes 50% of tickets, with a 50% automation guarantee in 30 days or

    Covers 9 of 15 key features and has a free plan.

    Free plan
    60 out of 100 match$0.20/mo

  5. Kapture CX

    An AI-powered customer experience platform.

    Covers 12 of 15 key features.

    60 out of 100 matchContact sales

  6. Freshdesk

    Help desk with ticketing, SLAs and automations

    Covers 2 of 15 key features.

    60 out of 100 match$19/mo

  7. CM.com

    One platform for every customer interaction

    Covers 0 of 15 key features.

    59 out of 100 matchContact sales

  8. MaestroQA

    AI Conversation Data Quality Platform

    Covers 11 of 15 key features.

    59 out of 100 matchContact sales

  9. Customerly

    The AI agent that actually resolves tickets

    Covers 8 of 15 key features.

    59 out of 100 match$19/mo

  10. Synthetix

    The Complete Online Customer Service Platform

    Covers 7 of 15 key features.

    59 out of 100 match—

  11. Usercentrics

    Consent management platform for websites, apps, and connected TV, plus privacy policy,

    Covers 14 of 15 key features and has a free plan.

    Free plan
    58 out of 100 match$7/mo