Dialogus

Dialogus provides self-improving voice agents that handle orders, support, and collections on live phone calls, taking actions in systems such as POS, CRM, and ledgers while recording an auditable trace of each outcome. The platform covers campaigns, calls, cases, and quality reporting in one operational workspace, with call forensics that replay conversations down to the millisecond.

Skylines, the improvement system, analyzes call outcomes, runs controlled experiments on real traffic, and promotes only measured gains as versioned, reversible agent updates. Security controls include in-stream PII redaction, policy guardrails that block off-script responses before they are spoken, timestamped and hashed audit records, tenant isolation, encryption in transit and at rest, and configurable retention. SOC 2 Type II is attested and ISO 27001 certification is in progress. Dialogus is aimed at phone-heavy operations across telecom, collections, sales, customer service, banking, education, restaurants, and airlines, and is offered through a demo-led engagement rather than self-serve plans.