Customer.guru
Net Promoter Score for E-Shops and SaaS.
Customer.guru is a customer satisfaction measurement tool built around Net Promoter Score surveys, aimed at e-shops, SaaS services, and startups. It addresses the challenge of gathering meaningful feedback by using an optimized survey layout and smart follow-up emails to improve response rates, while helping businesses move beyond a single aggregate score to understand what drives customer opinions.
The platform offers automatically generated segmented reports that break down satisfaction by product, purchase date, order count, and geography, with tracking of trends over time. Surveys can be customized, uploaded via customer email lists, or scheduled automatically, and are available in 25+ languages. Natural language processing analyzes textual responses to surface trends, and email statistics cover delivery, open, click-through, unsubscribe, bounce, and complaint rates. Integrations include Shopify and Shopify Plus, Google Ads, Facebook Ads, Slack, Zapier, and an API for programmatic scheduling, with connections to 1,000+ apps. Additional capabilities include embedding anonymized reviews, customizable thank-you pages, and email throttling.
Customer.guru is packaged as three monthly subscription editions—Hobbyist, Small business, and Advanced—differentiated by the number of customers surveyed per month, the number of surveys allowed, and features such as custom FROM domains, use of your own SMTP servers, priority support, and data import concierge. Plans can be cancelled at any time.
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