ChatBeacon
AI agents and live chat software that answers instantly and hands off to live agents with
ChatBeacon AIX is a customer communications platform that combines AI agents, live chat, co-browse and video, and a built-in CRM (Recall CRM) into a single suite. It solves the problem of teams having to stitch together multiple separate tools for chatbot, live chat, screen sharing, and customer data management, instead offering one unified system that preserves conversation context across channels.
The platform includes Aria AI Assistant for handling queries and scheduling, AI Escalation for intelligent human handoff, and Cue Instant Recall which drafts replies from past resolved chats. Recall CRM automatically captures chat logs, visitor profiles, and lead data. Co-Browse and Video allow agents to see and steer a visitor's browser without downloads. The platform offers over 3000 integrations via native connectors and Zapier, and includes an Admin Portal for operations and reporting.
ChatBeacon AIX is designed for customer support and sales teams across industries such as banking, healthcare, ecommerce, and education. It is available as a cloud service with per-seat pricing, a dedicated private cloud, or an on-premise deployment with a one-time perpetual license. A 14-day free trial is offered.
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