Chatbase
AI agents for customer experience and support
Chatbase is a platform for building AI agents that handle customer support, sales, and product guidance across chat, email, and voice channels. It addresses the need to resolve customer issues end to end while maintaining consistent, on-brand responses. The platform supports an agent lifecycle that includes building, testing, deploying, and optimizing agents without requiring code.
Key capabilities include connecting data sources such as files, URLs, Q&As, Notion pages, and product data; defining agent instructions, procedures, guardrails, and branding; and selecting from multiple AI models. Agents can execute actions through integrations with tools like Stripe, Shopify, Slack, Salesforce, Zendesk, Freshdesk, Gorgias, HubSpot, Intercom, and custom APIs. The platform includes a helpdesk where AI and human agents collaborate on the same conversation, a Backstage AI assistant for analyzing customer issues, interactive widgets, simulations and regression testing, and analytics covering resolution rates, escalations, and sentiment. Deployment options include website widgets, Slack, email, voice, WhatsApp, Facebook Messenger, and Instagram.
Chatbase is designed for customer-facing teams across industries including retail, technology, travel, and financial services. It offers a free trial and a free plan, with additional editions available. The platform emphasizes security features including GDPR and SOC 2 Type II compliance, data encryption, user roles, and domain allowlisting.
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