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Best customer service software for growing teams

For support teams of ten to fifty people who have outgrown a shared inbox and need routing, reporting and AI that holds up at volume.

  1. Tidio

    Live chat, chatbots and Lyro AI agent for small businesses

    $24.17/mo

    Chat, email and social in one inbox, with Lyro answering a large share of questions. Tidio Premium hands the AI setup and knowledge base upkeep to Tidio's team, with a guaranteed 50% resolution rate and pay-per-resolution billing.

    Free planAlternatives to Tidio

  2. Freshdesk

    Help desk with ticketing, SLAs and automations

    $19/mo

    Full ticketing with SLAs, automations and a help center at a mid-market price. A safe like-for-like move from Zendesk.

    Alternatives to Freshdesk

  3. Zendesk

    Customer service software for support teams of any size

    $19/mo

    The deepest routing, reporting and integration marketplace. Worth it once you run several queues, languages or brands.

    Alternatives to Zendesk

  4. Intercom

    AI-first customer service platform with Fin AI agent

    $29/mo

    Strong Fin AI agent and in-app messaging for software companies. Budget for seats plus a fee per AI outcome.

    Alternatives to Intercom

  5. HubSpot Service Hub

    Help desk connected to the HubSpot CRM

    $7/mo

    Tickets on the same records your sales and success teams use. The natural choice if the company already runs on HubSpot.

    Free planAlternatives to HubSpot Service Hub

  6. Zoho Desk

    Context-aware help desk inside the Zoho suite

    $14/mo

    Capable ticketing and automation for less per agent than most rivals, especially inside the Zoho suite.

    Free planAlternatives to Zoho Desk