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Zuma

AI assistant for multifamily property management teams, with human backup

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Zuma provides Kelsey, an AI assistant designed for multifamily property management teams. It addresses the operational workload of leasing, rent collections, move-outs, and inbound property calls, allowing on-site staff to focus on resident relationships. Kelsey is supported by Zuma's human team, which is available 24/7 for assistance and oversight.

The platform includes dedicated Leasing AI, Collections AI, and Voice AI modules. Kelsey handles lead conversations, schedules tours, sends payment reminders, follows up on delinquencies, and manages move-out processes from notices to final inspections. It integrates natively with property management systems and CRMs, including Yardi, Entrata, Knock, and RealPage, and supports phone, SMS, email, and webchat. Additional capabilities include an IVR, outbound lead nurturing calls, a Chrome extension for transcript visibility, and analytics dashboards.

Zuma is intended for multifamily property management companies and leasing teams. The platform is offered as a per-unit, per-month subscription with 30-day terms, with a 30-day free trial available. It can be purchased as separate Leasing AI and Collections AI editions or as a combined Full Platform.

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