Watermelon
AI Agent platform for automating customer conversations across channels from a shared hub.
Watermelon is an AI customer service platform that trains AI Agents on a company's knowledge and workflows so they can answer customer questions, retrieve context from connected systems, and take actions, while handing conversations to human agents when needed. Conversations across channels are managed from a single shared inbox, keeping full context visible during handover.
Core capabilities include AI Agents trained on company knowledge, channel coverage across chat, email, WhatsApp, phone and social messaging, a shared inbox for team collaboration, and integrations with tools such as Shopify, Salesforce, Zapier, WooCommerce, Magento 2, HubSpot, Zendesk and an API. Analytics track automation, handovers and recurring questions. Data is hosted in the EU, and the platform is ISO 27001 certified and GDPR compliant.
Watermelon is aimed at customer service teams transitioning to AI-first support. A free start option and a demo are available; further packaging details are not specified on these pages.
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