UNLESS

UNLESS is an AI customer agent platform for regulated European businesses, covering acquisition, retention, expansion, and support across websites, products, and helpdesks. It combines a customer-facing agent with an auto-generated help center and a team assistant that works inside existing helpdesks, while maintaining a per-decision audit trail.

The platform includes the Customer Agent, Help Center, Team Assistant, and Team Feedback modules, all built on Living Knowledge, Living Memory, and Living Context. It connects to 100+ integrations across CRM, billing, ERP, ticketing, and custom APIs, including Salesforce, HubSpot, Zendesk, Freshdesk, Jira Service Management, and MCP servers. EU data residency is the default, with a Privacy Vault that filters and tokenizes PII at the gateway before calls to third-party generative models. The platform supports a multi-LLM constellation with bring-your-own-LLM, and deploys through UI components, browser extensions, native apps, and messaging channels like Slack and WhatsApp. It is designed for finance, insurance, pensions, HR and payroll, healthcare, and other high-trust sectors.

UNLESS offers two plans: a Flex plan billed per outcome with a monthly minimum and a two-week trial window, and a Fixed plan with a guided four-week pilot covering a set volume of outcomes. Modules can be ordered individually or as a full platform.