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Startel

Powerful and easy-to-use contact center software.

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Startel is a contact center and Telephone Answering Service (TAS) software provider founded in 1983. Its Contact Management Center (CMC) platform addresses the operational needs of professional answering services, supporting multi-client call answering, queuing, routing, operator scripting, message taking, dispatch, and real-time reporting. The platform is available as a cloud-based or premise-based contact center solution.

Key capabilities include a Flexible Agent Interface, SoftSwitch, Appointment Scheduler & Reminder, Dashboard Metrics, Voice Logger, IntelliSite Messaging, Short Message Service, SM+ Secure Message Gateway, GenIMX, and CMC RestAPI for custom integrations. StartelAI features include a Virtual Agent, Transcription, Agent Assist, and OmniBot. Additional components include Startel SIP Services, Total Billing Solution, and SafetyNet.

Startel serves answering services and contact centers across industries including healthcare, education, government, insurance, and utilities, with customers in 43 US states plus Canada, Central America, New Zealand, and Switzerland. The company offers cloud-based and premise-based deployment options, and provides demos and information requests for prospective customers.

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